Privacy Notice (Privacy Policy)
Effective date: 17 February 2026
1.1 ScopeThis Privacy Notice explains how EORA AI APPLICATIONS AND SERVICES ("EORA", "we", "us") collects, uses, shares, and protects personal information when you visit our website, contact us, or use our AI applications and services (collectively, the "Services").
If you access the Services on behalf of an organisation, your organisation may control certain settings and communications. Where we process personal information as a service provider for a customer, the customer’s privacy notice and contract terms will apply to that processing.
1.2 Who we areData controller (for website/marketing activities): EORA AI APPLICATIONS AND SERVICES.
Registered address: [Add your UAE address].
Phone: +971 585 300 861.
Privacy contact: [Add a privacy email address or contact form link].
1.3 Information we collectWe may collect the following categories of information:
Information you provide:
Provide and operate the Services, including responding to inquiries and delivering professional services.
· Communicate with you about demos, proposals, onboarding, support, and service updates.
· Improve and secure the Services (debugging, analytics, monitoring, fraud prevention).
· Manage business operations (billing, contracting, accounting, compliance).
· Send marketing communications where permitted (you can opt out at any time).
· Meet legal obligations and enforce our rights.
1.5 Legal bases (where required)Depending on the context and applicable law, we process personal information based on one or more of the following: your consent, performance of a contract, legitimate interests (such as running and securing our business), and compliance with legal obligations.
1.6 How we share personal information· Service providers that help us run our business (e.g., hosting, analytics, CRM, email delivery, support systems), under appropriate safeguards.
· Professional advisers (e.g., auditors, legal counsel) where necessary.
· Business transfers (e.g., merger, acquisition, or asset sale), subject to applicable legal requirements.
· Government authorities or law enforcement when required by law, legal process, or to protect rights and safety.
· With your consent or at your direction (e.g., sharing information with an integration partner).
1.7 International transfersYour information may be processed in countries other than the UAE depending on where our teams and service providers operate. When we transfer personal information internationally, we use appropriate safeguards as required by applicable law.
1.8 Data retentionWe retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and the purpose of processing.
1.9 SecurityWe implement reasonable administrative, technical, and organisational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
1.10 Your rights and choices· Access: request a copy of your personal information.
· Correction: ask us to correct inaccurate or incomplete information.
· Deletion: request deletion, subject to legal and contractual limits.
· Restriction/objection: request restriction or object to certain processing where applicable.
· Portability: request transfer of your information in a structured format where applicable.
· Withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise your rights, contact us using the details in Section 1.2.
1.11 Marketing communicationsYou can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us. We may still send transactional or administrative communications (e.g., service notices).
1.12 Customer content and enterprise processingWhen we process personal information contained in customer data (for example, documents, knowledge bases, chat logs, or call transcripts) on behalf of a business customer, we act as a service provider/processor. In those cases, the customer controls the data and is responsible for determining the legal basis and providing required notices to end users.
Unless agreed otherwise in writing, we do not use customer content to train general-purpose models for other customers.
1.13 ChildrenOur Services are not intended for children. We do not knowingly collect personal information from minors.
1.14 Third-party linksOur website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy notices of those third parties.
1.15 Changes to this Privacy NoticeWe may update this Privacy Notice from time to time. We will post the updated version on our website and update the effective date.
1.16 Contact usPhone: +971 585 300 861 | Privacy contact: [Add a privacy email address or contact form link].
1.1 ScopeThis Privacy Notice explains how EORA AI APPLICATIONS AND SERVICES ("EORA", "we", "us") collects, uses, shares, and protects personal information when you visit our website, contact us, or use our AI applications and services (collectively, the "Services").
If you access the Services on behalf of an organisation, your organisation may control certain settings and communications. Where we process personal information as a service provider for a customer, the customer’s privacy notice and contract terms will apply to that processing.
1.2 Who we areData controller (for website/marketing activities): EORA AI APPLICATIONS AND SERVICES.
Registered address: [Add your UAE address].
Phone: +971 585 300 861.
Privacy contact: [Add a privacy email address or contact form link].
1.3 Information we collectWe may collect the following categories of information:
Information you provide:
- Contact details (such as name, work email, phone number, company, role).
- Messages and content you submit (e.g., inquiries, demo requests, RFPs, support tickets).
- Billing and contracting details (for professional services), where applicable.
- Files or documents you upload or share with us when requesting a service or evaluation.
- Device and browser information (e.g., IP address, device identifiers, operating system, browser type).
- Usage data (pages viewed, features used, timestamps, referring pages, clickstream).
- Approximate location derived from your IP address (country/city-level).
- Log data for security and performance monitoring.
- Information from third parties:
- Information from partners or resellers if you engage with EORA through them.
- Public business information (e.g., company websites, professional networks) to understand your organisation and role.
- Analytics and advertising providers (where enabled) that provide aggregated campaign and measurement data.
Provide and operate the Services, including responding to inquiries and delivering professional services.
· Communicate with you about demos, proposals, onboarding, support, and service updates.
· Improve and secure the Services (debugging, analytics, monitoring, fraud prevention).
· Manage business operations (billing, contracting, accounting, compliance).
· Send marketing communications where permitted (you can opt out at any time).
· Meet legal obligations and enforce our rights.
1.5 Legal bases (where required)Depending on the context and applicable law, we process personal information based on one or more of the following: your consent, performance of a contract, legitimate interests (such as running and securing our business), and compliance with legal obligations.
1.6 How we share personal information· Service providers that help us run our business (e.g., hosting, analytics, CRM, email delivery, support systems), under appropriate safeguards.
· Professional advisers (e.g., auditors, legal counsel) where necessary.
· Business transfers (e.g., merger, acquisition, or asset sale), subject to applicable legal requirements.
· Government authorities or law enforcement when required by law, legal process, or to protect rights and safety.
· With your consent or at your direction (e.g., sharing information with an integration partner).
1.7 International transfersYour information may be processed in countries other than the UAE depending on where our teams and service providers operate. When we transfer personal information internationally, we use appropriate safeguards as required by applicable law.
1.8 Data retentionWe retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and the purpose of processing.
1.9 SecurityWe implement reasonable administrative, technical, and organisational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
1.10 Your rights and choices· Access: request a copy of your personal information.
· Correction: ask us to correct inaccurate or incomplete information.
· Deletion: request deletion, subject to legal and contractual limits.
· Restriction/objection: request restriction or object to certain processing where applicable.
· Portability: request transfer of your information in a structured format where applicable.
· Withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise your rights, contact us using the details in Section 1.2.
1.11 Marketing communicationsYou can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us. We may still send transactional or administrative communications (e.g., service notices).
1.12 Customer content and enterprise processingWhen we process personal information contained in customer data (for example, documents, knowledge bases, chat logs, or call transcripts) on behalf of a business customer, we act as a service provider/processor. In those cases, the customer controls the data and is responsible for determining the legal basis and providing required notices to end users.
Unless agreed otherwise in writing, we do not use customer content to train general-purpose models for other customers.
1.13 ChildrenOur Services are not intended for children. We do not knowingly collect personal information from minors.
1.14 Third-party linksOur website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy notices of those third parties.
1.15 Changes to this Privacy NoticeWe may update this Privacy Notice from time to time. We will post the updated version on our website and update the effective date.
1.16 Contact usPhone: +971 585 300 861 | Privacy contact: [Add a privacy email address or contact form link].