Difficulties of the project
We knew nothing about the work of the contact center.
There was no data to train the chatbot with. We chose not to transcibe recorded conversation which saved both time and money.
While working on the project, some topics of appeal became irrelivent
The bot made speech recognition errors in 46% of cases.
We have updated the bot knowledge base.
We replaced the voice recognition platform and settled on Yandex SpeechKit.
We used typical phrases that customers say. They were written by the operators of the contact center.
To reduce the risk of error, we asked «Dodo» as much information as possible.