GIFTERY app for the services of the Sber Salute

Customer

GIFTERY is a service for the sale and instant delivery of gift certificates that unites many brands on a single resource

Solution

We have created a convenient conversational bot GIFTERY, which shows the assortment, accepts the order and payment, and also helps with delivery at the right time and to the right place

Enter the Sber's ecosystem Salute. This is a family of voice assistants that save the customer's time

Task

How we did it

01/

Step 01

We have developed a very detailed scenario of communication with the customer

Step 02

Integrated with the Giftery API

Step 03

Made a shopping cart that saves the customer's choice to continue the purchase later

Step 04

Optimized the selection and payment process with the help of Sber components, visualized everything

02/

Challenges we are facing

Problem

Solution

During development , it is necessary to lay down three different communication manners at once: both in the text for each of the possible dialogues, and in the voice acting of all the characters.

There are three virtual assistants in the Salute app: Athena, Sber and Joy. Everyone has their own character, voice and manner of communication. The user can choose with whom it is more pleasant for him to have a dialogue.