We wanted to integrate the chatbot with the Skolkovo CRM system in order to use the fund's contact database. Unfortunately we were not able to do so due to personal data law restrictions
We created another database from scratch to store the contacts that the bot collects. All information about them is located only on the Skolkovo servers.
In Telegram, it is difficult to create a simple and straightforward interface using only internal tools.
EORA zDialog platform for developing chatbots and voice assistants. It integrates easily with Telegram and provides more options.