We wanted to integrate the chatbot with the Skolkovo CRM system in order to use the fund's contact database. But could not due to the law on personal data.
We created another database from scratch to store the contacts that the bot collects. All information about them is located only on the Skolkovo servers.
In Telegram, it is difficult to create a simple and straightforward interface using only internal tools.
EORA zDialog platform for developing chatbots and voice assistants. It integrates easily with Telegram and provides more options.