We have developed a skill for Alice's voice assistant for Absolute Insurance. In the same year, it began to be used, and we collected data and retrained the system.
Insurance advice for those traveling abroad (available in the smart column and phone)
Consultation on other products of the company (mortgage insurance, CTP, casco, etc.) using the Absolute knowledge base
The bot filled out a form on the insurer's website at the dictation of the client. The person only had to click on the link, check the data and pay for the policy
If the bot could not answer the question, it transferred the client to the operator
The bot recorded and transmitted the phone if a callback from the operator was required